AO3 Maintence Support Officer

We are recruiting an experienced A03 Customer Service Offer for  Queensland Government’s leading provider of building and construction services.

Role: Senior Customer Officer

Rate: $50.37 p/hr

Location: Mackay

Duration: ASAP to 26/09/2025, with possible extension

The role Is for an AO3 Maintenance Support Officer

Your role will involve:

• Arranging responsive maintenance for Government Housing Properties
• Answering or making customer calls to address their maintenance needs.
• Engaging with callers to confirm or clarify information and calming angry customers, as needed.
• Building relationships with customers and contractors
• Appropriately using software, databases, scripts, and tools
• Understanding and striving to meet or exceed call centre metrics.
• Providing consistent customer service

What we’re looking for:

• Call Centre Skills/Knowledge.
• Problem-solving
• Exceptional customer service, active listening and verbal and written communication skills
• Phone Skills
• De-escalation Skills.
• Problem Solving Skills.